Essential information and FAQs about our dog walking services

What is your ethos?

My number one priority is the dogs’ safety and care. I pay full attention to your dog on a walk and they travel in their own cage in my van. Your dog is walked for the full time as booked and any travel time is outside of this. The poo is picked up and disposed of. I operate with care, diligence and honesty.

How many dogs are walked at the same time?

A maximum of four dogs are walked on groups. I am insured for up to six dogs, but feel that less is definitely more. The dogs’ safety and needs are put first and, therefore, I walk them in small, manageable groups accordingly.

Do you walk dogs off-lead?

Dogs can be walked off-lead with your written consent and only after I have walked your dog for a while, so I can assess their recall with me and how they interact with other dogs and people. Dogs will be put back on the lead when required (e.g. other animals in the vicinity, crossing any roads, getting in/out of the van and so on).

How do you transport the dogs?

A modern van with bespoke-fitted cages is used to transport the dogs. Each cage has anti-slip flooring, soft bedding and a water bowl, offering your dog their own comfortable space in the van. Read more about our dog transport.

What are your opening hours?

Walks take place Monday to Friday, 9am to 4pm. Groups take place at 11am and 1pm daily. Solo walks take place either side of the groups. Weekends and Bank Holidays are limited and by prior arrangement only and may incur an additional charge.

What if I need to cancel a walk?

Let me know as soon as possible by text or a phone call. Walks cancelled late will have the cost of the walk charged for, as if that walk had taken place. The cut-off time is midday on the day before the booked walk e.g. a walk booked on a Friday needs to be cancelled by 12 noon on Thursday for no charges to be applied. I do take the individual circumstance for late cancelling into consideration.

What if I need an extra walk, a last-minute walk or just want ad-hoc walks?

Once you are a client, requesting extra, last-minute or occasional walks are all fine – providing there is availability on the day you require. Just let me know with as much notice as possible. I always fit dogs in if there is availability, even at the last minute.

What is your pick-up/drop-off procedure?

Each dog is collected from their home and transported to the walking spot. Dogs are put on-lead until we are safely in the park/woods. Of course, if your dog stays on-lead for their walks, they will stay on-lead. The walks are for the full time as booked and, therefore, any travel time is outside of this. All dogs are put back on-lead before we return to the van. Excess mud/water is towelled off, as much as possible.

Are you insured?

Yes – I am fully insured as a dog walker with Cliverton and have the appropriate business van insurance. I also do basic canine first aid training every three years, have a clean driving licence and a DBS check.

What do you do in case of an emergency?

In the unlikely event of an emergency, we will immediately call and notify you. In the original consultation, I ensure that I have all your emergency contact details. If veterinary assistance is needed, your dog is taken to your nominated vet or, if the circumstances warrant it, to the nearest possible one. Any minor injuries or anything “out of the ordinary” for your dog is reported to you on the day of that walk.

Who will walk my dog?

I will walk your dog. I do have a short holiday break a couple of times a year (for which I give at least a month’s notice) and then, if you want, I arrange cover with a responsible local dog walker that I know and trust.

How long have you been walking dogs professionally?

I started my business in April 2014. Since then, I have walked all sorts of dogs and have experience with a variety of breeds, temperaments, sizes and ages.

How much are your dog walking services?

See the rates page for full details.

How do I pay for walks?

I ask that walks are paid for within 7 days. You can pay by cash or bank transfer. Receipts are left for all payments.

What happens in bad weather?

We get wet! Dogs are cleaned/dried as much as possible before being returned home. You can, of course, leave a coat out for your dog to help keep them dry. Walks would be cancelled in extreme weather conditions where safety would be compromised e.g. storm-force winds.

How do I start my dog with Silky’s?

Get in touch – we have a chat about your dog and what you are looking for. If I can offer you a walking service on the days you require, I pop round to do a home consultation (paperwork and all that – and it’s free!). We can have a trail walk, so I see you interact with your dog and how they respond to commands. You pick a date to start – I collect keys as needed – and it really is as simple as that!

 

Ready to book your dog walking service?

Call 07804 572963 or email info@silkys.co.uk